As yesterday’s children of the digital age become today’s professionals, the world of business travel is changing. CNN Business Traveller caught up with a few experts in the travel world, including CH’s co-founder and Editor in Chief Josh Rubin, to look at how the industry is adapting to attract these savvy young consumers. While generalizing about an entire generation has its drawbacks, the clear conclusion is that this new group of road warriors knows what it wants and isn’t afraid to criticize when services fall short of their expectations. Expect airline and hospitality industries to begin adapting to these new demands using both social media and more integrated technology.
Travel Like a Millennial